Upon completion of these materials, students will learn what makes a customer difficult and techniques for handling these challenging situations.
Access to MyCareerTech materials requires that a teacher login or register; students never log in.
Lesson materials include:
Dealing with Difficult Customers Soft Skills Series is a set of 5–15-minute modules designed to educate students on the importance of maintaining good customer service when confronted with difficult customers. With the use of videos and competency building activities, students gain skills for dealing with difficult customers.
Lessons:
Help educate students about what jobs might align with their interests, skills, and values.