Dealing with Difficult Customers Soft Skills Series is a set of 5–15-minute modules designed to educate students on the importance of maintaining good customer service when confronted with difficult customers. With the use of videos and competency building activities, students gain skills for dealing with difficult customers.
Upon completion of these materials, students will learn what difficult customers are and considered why it’s important to manage challenging customer interactions professionally.
Upon completion of these materials, students will have explored what leads to customers becoming difficult or unkind towards employees of a business and considered how to respond.
Upon completion of this lesson, students will have explored techniques for navigating difficult customers and the importance of good customer service.
MyCareerCorner is a series of short, 3–5-minute video Q&A from individuals across different careers and occupations giving insight and advice about their job, industry, and real-life professional experiences. Each MyCareerCorner episode includes an online activity that will challenge students to think deeper about the cluster and apply what they’ve learned.